Customers who have contacted customer service in the past month U.S. 2015-2020

Published by
Raphael Bohne,
Dec 10, 2024
This statistic shows the share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020. In 2020, 58 percent of customers stated that they contacted customer service in the past month.

Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020

CharacteristicShare of customers
2020 58%
2018 62%
2017 64%
2016 66%
2015 71%
Showing entries 1 to 5 (5 entries in total)
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Sources

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Release date

September 2020

Region

United States

Survey time period

2015 to 2020

Number of respondents

1,100 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Are considered contacts by phone, online, live chat, text.
Data for 2019 were not available
This question was phrased by the source as follows: "Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY reason in the past month?".

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